Shipping

We offer the following shipping options:

USA and Canada:

  • Standard (4-7 business days) – Complimentary on orders over $99
  • Standard (4-7 business days) – From $4.99
  • Express (2-3 business days) – From $10
  • Priority (next business day, if ordered before noon PST) – From $15

From time to time, we may not be able to offer express and priority shipping methods.
Shipping times kick in when your item(s) have left our warehouse. For priority orders, we process your order on the same day if ordered before noon local time. All other orders placed on jaxjox.com will be processed and shipped by the following business day (pending credit verification). Processing and delivery times do not include Saturdays, Sundays and holidays.

We will do our best to ship by the selected method, but if we cannot, you will not be charged.

Where We Ship

We ship within Canada, USA, United Kingdom, Europe, Australia, New Zealand and Japan.
We do not ship to PO boxes or freight forwarders. Please contact help@jaxjox.com for more information.

How We Ship

We ship through FedEx.
If you are not available at the time of drop off, FedEx will leave a note at your door with the next delivery attempt date or details of the closest pick up location.

Tracking Your Order

Once a purchase has been made on jaxjox.com, an email confirmation will be sent to the email address provided at checkout. Another email containing your tracking number will be sent once your order has been shipped and is en route to your door. Your tracking number is also available in your account. Check the status of your order at any time on FedEx.com

Lost and Damaged Items

Please contact help@jaxjox.com immediately with any issues or concerns regarding your order.