If you are not satisfied with your JAXJOX® Product(s) (hereafter referred to as the “Product”) for any reason, you must contact JAXJOX by email at [email protected], and return the product within 30 days of delivery. Returned Product(s) must be in good physical condition (not broken or damaged). All product components originally included with your purchase must be included with your return. Returns found to be broken, damaged, or missing any part(s) may be subjected to additional fees. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. You are responsible for all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to JAXJOX®.
If you have an issue with your JAXJOX equipment after 30 days, refer to our Limited Warranty and contact [email protected] with questions or service requests.
We will issue your refund within ten (10) business days of receiving your returned equipment. Refunds for purchases will be credited back to the original credit card only, and may take up to five (5) business days to post after issue.
Due to the size and weight of the JAXJOX equipment, we do not offer a refund for any shipping or delivery charges that you may have paid to receive your equipment. Returns for the InteractiveStudio will be charged an additional return shipping fee of $250, KettlebellConnect 2.0 $30, DumbbellConnect $70, Push UpConnect $10, and Foam RollerConnect $10.