We’re here to help you move along your fitness journey, through every rep, set, and question. Whether that means walking through exercises or navigating tech issues, we’re always ready.
How does the movement compare to standard pushups?
Standard push-ups require prolonged wrist extension, which puts excess strain on the wrist. Push UpConnect helps a user maintain a neutral wrist position to reduce pressure and optimize shoulder mechanics.
How should I read the display?
If you’re reading from top to bottom, the first number represents your total number of reps. You must perform two repetitions for the device to track your data. The second number is total time, and the third number represents your total number of sets. At the bottom, you will see a battery icon and a Bluetooth icon.
I performed a pushup. Why wasn’t my rep counted?
If you perform less than two pushups, the screen will not display data. Please perform more than two pushups for the reps and set to be counted.
Why did my data disappear from the screen?
If you haven’t performed the exercise for over six seconds, the current set will be finished. After two minutes, your data will be deleted. As long as you are connected to Bluetooth, your data will be captured in the app.
The Push UpConnect automatically resets. When you're not using it or the equipment is stationary, it will automatically reset after five seconds, and it will automatically power off after 20 seconds.
Can multiple people use the equipment?
Yes, each user must create an account via the JAXJOX App. Please remember that more than one person cannot be connected to a single JAXJOX device at the same time. Data is only tracked to the account that is connected to the equipment at the time of use.
What iOS/Android version do I need to download the JAXJOX app?
For iOS devices, you must have iOS version 13 or higher installed on your device. For Android devices, you must have Android version 5 or higher installed on your device.
What if my equipment is not connected to my app?
Please make sure your Bluetooth is turned on for your device and that your JAXJOX equipment is charged and nearby. Ensure that the equipment is properly charged and seated on the base properly. You should hear a beep when you place your equipment back on the base. To reconnect your equipment to the app, click your profile icon and select 'My Devices.' From here you'll see an option to "Reconnect Device."
Do you need to subscribe to the JAXJOX App to track your performance data?
No, you do not need to subscribe to the $12.99/mo to track your data. You can still use your connected equipment with the app and record your performance in the dashboard view. To track your data, click Classes in the bottom navigation bar, and hit Start Workout. This will record your data as you workout. To review your progress and set goals, click Devices in the bottom navigation bar.
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We’re here to help you move along your fitness journey, through every rep, set, and question. Whether that means walking through exercises or navigating tech issues, we’re always ready.
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