We’re here to help you move along your fitness journey, through every rep, set, and question. Whether that means walking through exercises or navigating tech issues, we’re always ready.
What is the difference between the KettlebellConnect and the KettlebellConnect 2.0?
The KettlebellConnect 2.0 has real-time performance tracking and an updated shell and handle design for maximum comfort and usability. With the KettlebellConnect 2.0, you can see your performance data in real-time while watching one of our on-demand classes in the JAXJOX App. The 1.0 version still collects your performance data, but it is not collected in real-time or overlayed on the on-demand workout screen. To sync your data to the JAXJOX App, you must place the shell of the 1.0 version back on the base before the data is recorded in the app.
Is there any assembly required?
Yes, you need to assemble the shell, base, and weights together to form the whole unit. Our assembly instructions walk you through correctly placing the base on the floor and stacking the weights in order before attaching the shell.
What weight increments are available?
There are 6 weights available for the KettlebellConnect 2.0: 12lbs, 18lbs, 24lbs, 30lbs, 36lbs, and 42lbs.
How do you adjust the kettlebell’s weight, and how long does it take to switch weights?
Choose the desired weight by pressing the – or + sign on the base. The KettlebellConnect™ 2.0 can be adjusted from 12lbs to 42lbs in increments of 6lbs. You can continuously cycle through the available weight, meaning if you are on 42lbs, you can quickly change to 12lbs by pressing the + button. The KettlebellConnect™ 2.0 takes approximately 3 seconds to change your selected weight. The KettlebellConnect™ 2.0 will beep once when ready for use.
Do the weights need to be in a specific order?
Yes, the weights must be stacked in order from 5-1. Weight number 5 will be on the bottom, and weight number 1 will be on the top.
Can I manually adjust the weights if it’s not working?
No, the weights cannot be adjusted manually. Attempting to manually adjust the weights may result in personal injury and device malfunction.
Can multiple people use the equipment?
Yes, each user must create an account via the JAXJOX App. Please remember that more than one person cannot be connected to a single JAXJOX device at the same time. Data is only tracked to the account that is connected to the equipment at the time of use.
What iOS/Android version do I need to download the JAXJOX app?
For iOS devices, you must have iOS version 13 or higher installed on your device. For Android devices, you must have Android version 5 or higher installed on your device.
What if my kettlebell is not connecting to my app?
Please make sure your Bluetooth is turned on for your device and that your JAXJOX equipment is charged and nearby. Ensure that the equipment is properly charged and seated on the base properly. You should hear a beep when you place your equipment back on the base. To reconnect your equipment to the app, click your profile icon and select 'My Devices.' From here you'll see an option to "Reconnect Device."
Do you need to subscribe to the JAXJOX App to track your performance data?
No, you do not need to subscribe to the $12.99/mo to track your data. You can still use your connected equipment with the app and record your performance in the dashboard view. To track your data, click Classes in the bottom navigation bar, and hit Start Workout. This will record your data as you workout. To review your progress and set goals, click Devices in the bottom navigation bar.
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We’re here to help you move along your fitness journey, through every rep, set, and question. Whether that means walking through exercises or navigating tech issues, we’re always ready.
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