We’re here to help you move along your fitness journey, through every rep, set, and question. Whether that means walking through exercises or navigating tech issues, we’re always ready.
How do I turn on my DumbbellConnect for the first time?
The DumbbellConnect is shipped in sleep mode. For it to operate correctly, you must plug it in to charge with the handle seated on the base.
Is there any assembly required?
Yes, you will need to assemble the handles, bases, and weights together to form the whole unit. Our assembly instructions walk you through correctly placing the bases on the floor and stacking the weights before attaching the handles.
What is the total weight of the DumbbellConnect set?
The DumbbellConnect set is 100 pounds total. Each dumbbell adjusts from 8-50lbs.
What weight increments will be available?
There are 8 weights available for the DumbbellConnect: 8lbs, 14lbs, 20lbs, 26lbs, 30lbs, 36lbs, 42lbs, and 50lbs per dumbbell.
How do you adjust the weight in the DumbbellConnect, and how long does it take to switch weights?
Choose the desired weight by pressing the [-] or [+] sign on the base. The DumbbellConnect can be adjusted from 8lbs to 50lbs in increments of 6lbs. You can continuously cycle through the available weight, meaning if you are on 26lbs, you can quickly change to 8lbs by pressing the [+] button. The DumbbellConnect takes approximately 1 second to change your selected weight. IMPORTANT – Do not remove the dumbbell from the base until you hear it beep.
How do I adjust the weights simultaneously?
To change both handle weights at the same time, you must go through the JAXJOX App. Click into Devices, then select controls, and select device. Then select your desired weight and allow the unit time to adjust to that weight. Remember not to pick the handles up before they beep.
Can I manually adjust the weights if it’s not working?
No, the weights cannot be adjusted manually. Attempting to manually adjust the weights may result in personal injury and device malfunction.
Do the weights need to be in a specific order?
No, dumbbell weight plates do not have to be placed in a specific order.
Can multiple people use the equipment?
Yes, each user must create an account via the JAXJOX App. Please remember that more than one person cannot be connected to a single JAXJOX device at the same time. Data is only tracked to the account that is connected to the equipment at the time of use.
What iOS/Android version do I need to download the JAXJOX app?
For iOS devices, you must have iOS version 13 or higher installed on your device. For Android devices, you must have Android version 5 or higher installed on your device.
What if my DumbbellConnect is not connecting to my app?
Please make sure your Bluetooth is turned on for your device and that your DumbbellConnect is charged with both the handle and base battery icons showing on the base screen and nearby.
Do you need to subscribe to the JAXJOX App to track your performance data?
No, you do not need to subscribe to the $24.99/mo to track your data. You can still use your connected equipment with the app and record your performance in the dashboard view. To track your data, click "Freestyle" in the bottom navigation bar. This will record your data as you workout. To review your progress and set goals, you must be subscribed to the JAXJOX app.